Service Level (SL) quantifies the percentage of calls (X%) be answered within a target time frame (usually within seconds Y). Service levels are measured in half an hour or hour and are reported daily, weekly or monthly on the basis of mission requirements. An indeterminate delivery contract is an acquisition tool that has grown considerably in popularity over the past decade. There are three types of indeterminate supply contracts: set quantity, indeterminate quantity and needs contracts. All three are used to purchase supplies and/or services when the exact dates and/or exact quantities of future deliveries are not known at the time of contracting. Supply contracts and indeterminate contracts are also referred to as supply contracts or „operating contracts.” At this point, it becomes a subjective evaluation that confirms the information on the offer and looks for the best fit based on the performance of the interview. At the end of the interviews, the companies are evaluated and the highest firm is appointed to the Commission. A confirmed baseline review is carried out and, assuming a positive result, an agreement is proposed, executed and work begins. It is essentially an agreement, so to speak, a set of basic rules, and no obligation is taken by both parties until the government has contracted and accepted by the contractor. In other words, the basic agreement of itself is not a contract and does not become a contract, unless contracts are made under those contracts. If the contractor does not complete an ALS, the result will be a credit as liquidated damages and not a penalty for the monthly fees that the state must pay during the month of the offence.
Discounts will be cumulative for each missed service request. The State may, at its choice, deduct, for the amount owed, the amount owed, as liquidated damage, from any money to be paid to the contractor or charge it to the holder as a separate position. As a result of a catastrophic system-wide failure, all affected ALS is credited to the State. Under no circumstances can the sum of all ALS credits paid to the state during a calendar month exceed 10% of the monthly fee. With an IDIQ vehicle, buyers give orders for individual needs, and quantity limits can be indicated in number of units or dollars.