It is undeniable that companies need a reliable technology base to be ahead of the competition. For this reason, it is possible to nurture future-oriented recipients of organizations that can ensure an optimal level of service that guarantees their business, reputation and ultimately longevity in the marketplace. When checking manufacturer`s ATLs, make sure that the reliability and service level parameters are as follows: ALS offered by service providers (internal and external) ALS helps define the working conditions of your partnership. And as in any good relationship, ALS works to build trust and mutual trust by defining the guaranteed level of service you can expect from your IT systems and infrastructure. On the other hand, a medium-sized company can count on a single hour off, which alone will cost a turnover of more than $100,000, according to Information Technology Intelligence Consulting (ITIC), whose researchers have been studying the phenomenon since 2008. (Note: the cost of downtime depends to a large extent on several related factors, such as. B.dem level of turnover of an organization, the sector in which it operates, the duration of the failure, the number of people involved and the time of day at which the failure took place. Therefore, all default costs are just estimates.) And depending on the severity of the failure and the types of customers involved, the actual monetary cost is amplified by the risk and exposure to litigation that can lead to periods of failure, not to mention the resulting damage to a brand`s reputation. Therefore, if your business depends on the availability of your wireless and wired network that connects you to the Internet and between your stores, warehouses, data centers and head office, or if you are an e-commerce company without fixed sites, the reliability of your Internet systems can have a significant impact on your bottom line. With about 3.4 billion people (nearly half the world`s population) accessing the internet at any given time in the world, and 228 million Google searches done every hour, that`s more than ever for companies that do much of their online business.